Refund policy

Return & Refund Policy

EU Orders – 14-Day Right of Withdrawal

For orders delivered within the European Union, you have the right to withdraw from your purchase within 14 days from the day you receive your order, without providing a reason.

To request a return, please contact us at info@panadora.se within the 14-day withdrawal period.

Please do not send any products back before contacting us. Once your return request has been received, we will provide you with return instructions.

Returns must be sent to:

Pana Dora Sweden AB
Smedjegatan 3
361 31 Emmaboda
Sweden

The customer is responsible for the cost of return shipping when exercising the right of withdrawal.

If Pana Dora provides a prepaid return shipping label, the cost of the return shipment may be deducted from your refund.

Because perfumes are classified as flammable goods and may be subject to specific transportation requirements, all returns must follow the shipping instructions provided by Pana Dora. Please do not return perfume using an unauthorized shipping method.

Condition of Returned Products

Products should be returned in their original packaging and with all included components whenever possible.

You may inspect the product only to the extent reasonably necessary to determine its nature, characteristics and function.

If a product has been used or handled beyond what is necessary for such inspection and this results in a reduction in value, Pana Dora reserves the right to deduct an amount corresponding to the reduction in value from the refund, where permitted by applicable law.

Orders Outside the European Union

We do not offer voluntary returns or exchanges for orders delivered outside the European Union.

Orders shipped outside the EU are considered final sale once delivered.

This does not affect your rights if:

you receive an incorrect product;
your product arrives damaged or defective; or
mandatory consumer protection laws applicable to your purchase provide you with additional rights.

If there is an issue with your order, please contact us at info@panadora.se.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as you receive it.

If your order arrives damaged or defective, or if you receive the wrong product, please contact us as soon as possible at info@panadora.se.

Please include:

your order number;
a description of the issue; and
clear photographs of the product and packaging, where applicable.

Once we have reviewed the issue, we will provide an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

Certain products may be excluded from the right of withdrawal where an exception is permitted under applicable consumer law, including:

products made to the customer's specifications or clearly personalized;
gift cards, where permitted by applicable law; and
sealed products that are not suitable for return for health or hygiene reasons once the seal has been broken, where the applicable legal requirements are met.

These exceptions do not affect your rights if a product is defective, damaged or incorrectly supplied.

Sale and Promotional Items

Sale and promotional items remain subject to any mandatory consumer rights and statutory right of withdrawal that apply.

Outside of these mandatory rights, promotional or discounted products may be marked as final sale.

Exchanges

We do not offer direct exchanges.

If your order is eligible for return, please return the product in accordance with this policy and place a new order for the product you would like instead.

Refunds

Once we have received and inspected your eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

For eligible EU withdrawals, refunds will be processed in accordance with applicable consumer law. Where required, this includes the amount paid for the returned products and the cost of our standard delivery option.

Additional delivery charges resulting from choosing a more expensive shipping method than our standard delivery option are not refundable where permitted by law.

We may withhold the refund until we have received the returned product or you have provided evidence that the product has been returned, where permitted by applicable law.

Please note that your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.

Contact

For returns, damaged products or questions regarding this policy, please contact: